FAQ's
How Do I Order?
Browse
You'll see a drop-down navigation button when you click on PRODUCTS. Choose the category you want to browse those specific products or grab a cup of tea and put your feet up and browse through ALL our gorgeous products. (Drooling is permitted).
Ordering Online
Once you've decided on the perfect product, select the quantity you want and click the “Add to Cart” button. Just like a real-world shopping, you can add multiple items to your cart before proceeding to payment. Once you are ready to pay for the items in your cart, click on the cart icon on the top right-hand side of the page. That will show you all the items you have put into your shopping cart. If you’re happy with your choice, you can click the “proceed to checkout” button. If you don’t yet have a HEY GORGEOUS account or aren’t already logged into your account, you will be taken to the account login/ register page where you simply register by completing the new customer's sign-up process. For existing customers – login to your account using the email address you used when you set up your account, and your password. Once you are logged in – you will be presented with your shopping cart items once again. Click proceed to checkout and you can then select/ enter your delivery address, select your delivery option (if relevant), enter your payment information and pay.
If you prefer to order via email, you are most welcome to. Simply pop us a mail to info@hey-gorgeous.com.au
Banking Details
Account Name: Hey Gorgeous AU
Bank: ANZ
BSB: 012 263
Account Number: 152138762
Delivery
Hey Gorgeous will deliver within 2 – 6 working days depending on where you live. See our Terms and Conditions for detailed info on our delivery estimates. We deliver either door to door or door to counter depending on where you are based. You can track your parcel online by logging into My Account. Remember – Our couriers only deliver to street addresses so if you would rather us send to your local post office, please let us know and we'll gladly assist.
If you need any assistance or prefer to talk to us by email, you are most welcome to do so. Please send an email through to info@hey-gorgeous.com.au.
Our Stores:
Can you offer advice on what to order?
Yes we can. It’s important to us that you feel gorgeous, and we love nothing more than helping you gain the skin confidence that you deserve. If you’re not sure what’s best for your skin type, or you’d like to make enquiries about the right solution for you, please email us.
Can I buy online?
Yes! Ordering online is quick and easy. Payment is welcome by Instant EFT or Credit Card via ShopifyPayments or Paypal. Please see "How do I order" above for full details.
I’d like to be a supplier. How do I get your goodies in my store/salon?
Please get in touch. We’d love to chat. We offer discounts on volume purchases, great marketing materials and will soon be looking at offering our spas/salons promotional offers to use in-store (and oh-my-word, our gift hampers are definitely worth stocking! :]
Do you supply any stores/salons near me?
Where are you? :] Send us a message and we’ll let you know.
Can I get a sample before I purchase?
We do like to pop a sample (or two, subject to availability) in outgoing orders, but we regret, we don't offer free samples before purchasing.
How should I pay you?
If you are ordering online, you are welcome to pay by Instant Electronic Funds Transfer or by Credit Card. We use ShopifyPayments who offer a safe payment gateway and it's quick and easy to do this. We also accept PayPal.
If you prefer to order via email or Facebook , we'll pop you an email invoice and you are welcome to pay by EFT or Direct Deposit into our ANZ Account.
I’d love some goodies for an event. Can you help me with that?
Absolutely. We’re sure your guests will be over the moon with Hey Gorgeous favours. To enquire about bulk purchasing for your wedding, party or corporate event, please email us.
Shipping
Tell me about delivery?
All our products are freshly made to order. Once your order has been made and payment received, your order will be made and delivered to you right away. We use:
Australia Post ($8.99) – You’ll receive a post office tracking number via our tracking team, which you can check here. Allow 3-7 working days for delivery.
After ordering, when should I expect my goodies?
Delivery varies depending on which service you decide on, but generally, worst case scenario, allow 7-10 days.
If you need your products urgently, please let us know. We’ll try to get it there on time.
My tracking number is wrong! Uh oh!
Although your tracking message is a template, there’s still someone typing in your details and sometimes, they make mistakes. Don’t worry, we’ll fix it for you.
My parcel arrived, but the contents are damaged/missing/tampered with. What should I do?
Let us know. We’ll work something out for you to make sure that you’re a happy camper.
I'd like to buy gifts for my family and friends. Can you ship to another address or multiple addresses?
Yes, of course. Just let us know which products are going to who when you place your order. Please note though that each address we ship to will incur a shipping cost as they are separate shipments and our couriers bill that way.
I don't know what to buy for someone I love. Do you have vouchers?
Absolutely. We offer vouchers in any denomination, so you can decide how much, or how little to spend on your loved ones. We recommend $20 and upwards.
To order a voucher, let us know your name, the name of the recipient, their email or postal address, depending on how you’d like to give it to them (we prefer email, to save trees) and the amount you’d like to give. Our vouchers don’t expire, have no limitations, and can be supplemented if they’d like to buy more than you’ve specified.
Disclaimer
We use choice ingredients in all our products – natural, organic and vegan whenever possible. Our products contain oils (some may contain nut oils) and essential oils. Please check that you are not allergic or skin sensitive to any of the ingredients. If you experience any sensitivity or redness, discontinue use immediately.
Our products are free from any harmful synthetics.
Keeping your products effective for longer:
Please keep your products dry and out of direct sunlight. Avoid exposing them to water. Scoop product out of the jar/tub with a clean dry spoon/spatula. If you notice any change of colour, smell or texture of your product discard immediately.
Our products are preserved by using essential oils, honey (in honey-based products), Melaleuca oil (Tea-tree) scorbic acid (potassium sorbate). We do not use parabens, phthalates, triclosan, formaldehyde, toluene, SLS or any harmful synthetics.
We are very knowledgeable about of products, their ingredients (and quite a few other things too), but we are not doctors. If in doubt, please consult your doctor if you have any concerns to be on the safe side.
Do you introduce new products often?
All the time. Right now there are three products being tested and three more waiting to be released. We like choices, and since our skin changes with the weather, we work ahead to make sure our seasonal range is ready ahead of schedule.
What do the symbols on the packaging mean?
Organic and Vegetarian, We are not organically certified but we do stand by the provenance and quality of ingredients which is evident by the efficacy of our products.
Are all your products vegan-friendly?
With the exception of our honey-based products, yes.
What's your stance on animal testing?
We are proud to say we are BEAUTY WITHOUT CRUELTY accredited :) We have a load of friends who've volunteered to test our products out, and a load of testers, who’ve loved our products and become friends. Sustainability is also a biggie with us. We won't use ingredients that are not sustainably sourced or those that impact the environment and the people and animals we share our planet with.
I love our planet. Do you try to reduce your carbon footprint?
Yes we do. We only use PET (recycled plastic containers) and recycled packaging and our labels are printed on recycled paper.
Where do you source your ingredients?
We are passionate about the provenance of our ingredients and this means we support local suppliers whenever possible. For example, our honey is from a wildflower bee farm, our cold-pressed oils from a South African producer. We organically grow most of our own botanicals that are used in many of our products. Our Shea Butter is from Fair Trade co-ops in Ghana and our coconut oil from Mozambique.
Got any ideas about how I can recycle your containers?
Oh definitely. Turn your plastic jars into mini plant containers, keep your paperclips and staples handy, turn them into tea light holders, turn them into bird feeders by stringing them up in the garden or use them in the kitchen to store spices or lentils.
Do any of your products have an SPF factor?
We can include Non-Nano Zinc Oxide in your moisturiser (at no extra cost) if you wish. Whilst Zinc Oxide is synthetic, it is perfectly safe and offers an effective SPF. It is not absorbed into the skin, but instead, forms a protective layer on the skin to bounce and scatter UVA/B/C rays. We do recommend including it should you choose one of our gorgeous moisturisers and if you would like us to do so, please pop us a note when ordering.
You use natural ingredients. How long can I keep a product before it goes off?
We include potassium sorbate which is a mild preservative used in cosmetic and skincare formulas as a paraben alternative to prevent or retard the growth of microorganisms and protect products from spoiling.
Potassium Sorbate is effective against fungi, mould and yeast but less active against bacteria so is not considered broad spectrum. Whilst we do use it in conjunction with essential oils, we recommend 14 - 16 weeks as a guideline.
Store your products in a cool place, out of direct sunlight and avoid getting them wet.
Keep an eye on them. If you notice any change in texture, colour or smell discard immediately. Rule of thumb, if in doubt, rather not.
In case of irritation, redness, itchiness etc, discontinue use and let us know!
Blogging, Representing & Promotion
I have a blog and I’d like to do a review. How do I go about that?
The blogging community is very important to us. If you’d like to write a review about our products, you can either do it secretly (we treat everyone with the same level of service) or you can ask us to hook you up with some of our new, almost ready to be released products.
You may ask us for product information, use our photographs and redirect your audience to either our social media sites or to our website.
1. http://www.hey-gorgeous.com.au
2. https://www.facebook.com/heygorgeousau
3. http://instagram.com/heygorgeous_au
We’ve worked really hard, so if you do use our photographs, please credit us. And let us know your post is up!
We’d love to include you in a magazine/online beauty guide/blog. Can we chat?
Of course, we’d love that. Please email info@hey-gorgeous.com.au
If I use a photograph or ten, how should I credit you?
We love making new friends, so it’s always nice if you could include a link back to our page, or to our social media platforms :] Links above ^^
If you do use our photographs or graphics, please include ‘Image courtesy of Hey Gorgeous Skincare’.
Should you require our logo (which holds a Creative Commons license), please save the image below. Our logo should not be used to endorse any other products that are not our own. It should not be modified, altered or used in part. You may not build upon it or use it for commercial purposes, other than helping the Hey Gorgeous team promote Hey Gorgeous products.
Finally, show us what you’ve written/created. We’d love to see. Don’t forget, we often promote bloggers, writers, photographers and other creative people to thousands of people on our Facebook page.
I read an inaccurate review/article. Should I let you know?
Please do. We’re very transparent about our ingredients, our work ethos and our reputation relies on the truth. With this in mind, if you stumble upon information about us that isn’t correct or is damaging, please let us know.
Our Competitions:
We often run competitions on our social platforms, email and on our website. These competitions are covered by our Terms and Conditions and include the following stipulations:
1. The judges decision is final and no correspondence entered will be considered.
2. If it is a LIKE & SHARE competition, likes and shares must be evident on our page, the pages of the entrants and to whom they have tagged to be eligible to win.
3. Facebook winners will need to produce identification to match the name on their Facebook page before prizes will be awarded.
4. Prizes are not transferable, nor may they be redeemed/exchanged for cash.
5. Hey Gorgeous reserves the right to withdraw any prizes should we suspect any fraudulent and dishonest intent by any entrant for whatever reason.
